Payment & Inquiries

General

• How do I cancel my order?
• My INDOCHINO account is locked - what do I do?
• How do I email INDOCHINO's Customer Experience team?

Coupons & Promotions

• Can I use two coupons at once? 
• Will I need to pay sales tax on my order? 
• Sale Pricing and Price Adjustments
• Welcome Coupon

Checkout

• I'm having trouble checking out. What do I do?
• I live in Quebec and I can't checkout. What do I do?

Orders

• Can I buy now and measure later?
• Can I hold my order?
• Can I Order a Custom Garment for Someone Else?
• Why is my order on hold?
• I just placed an order. Can I change the customizations?
• How do I check my order status?

Payment

• How secure is my payment? Do you have my credit card information on file?
• What payment methods do you accept? 
• What currency is used for online transactions? 
• Can I pay with a prepaid Visa or MasterCard Gift Card?
• Will I have to pay extra customs charges?

Klarna

• Will paying with Klarna delay my INDOCHINO order? 
• Can I use Klarna Outside of the USA?
• Klarna declined my payment. What do I do?

Gift Cards

• Where can I spend my INDOCHINO gift card?
• What currencies are your gift cards available in?
• Holiday Gift Cards
• Does INDOCHINO sell gift cards?
• How do I use my gift card?