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Payment & Inquiries

Information on our accepted payment methods, taxes, and security.

General

  • How do I cancel my order?
  • My INDOCHINO account is locked - what do I do?
  • How do I email INDOCHINO's Customer Experience team?

Coupons & Promotions

  • Can I use two coupons at once? 
  • Will I need to pay sales tax on my order? 
  • Sale Pricing and Price Adjustments
  • Welcome Coupon

Checkout

  • I'm having trouble checking out. What do I do?
  • I live in Quebec and I can't checkout. What do I do?

Orders

  • Can I buy now and measure later?
  • Can I hold my order?
  • Can I Order a Custom Garment for Someone Else?
  • Why is my order on hold?
  • I just placed an order. Can I change the customizations?
  • How do I check my order status?

Payment

  • How secure is my payment? Do you have my credit card information on file?
  • What payment methods do you accept? 
  • What currency is used for online transactions? 
  • Can I pay with a prepaid Visa or MasterCard Gift Card?
  • Will I have to pay extra customs charges?

Klarna

  • Will paying with Klarna delay my INDOCHINO order? 
  • Can I use Klarna Outside of the USA?
  • Klarna declined my payment. What do I do?

Gift Cards

  • Where can I spend my INDOCHINO gift card?
  • What currencies are your gift cards available in?
  • Holiday Gift Cards
  • Does INDOCHINO sell gift cards?
  • How do I use my gift card?
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