If for any reason your suit needs adjustments, contact your local showroom, or our Customer Experience team, and we will guide you through the process.
Please note that we do not offer refunds as all our garments are made according to your customizations and measurements, which means it's built for each individual customer. If there is any issue with the fit or construction of your garments, please contact the showroom where you purchased the garments; alternatively, if your order was placed on our website, please contact Customer Experience within 10 days of receiving your order via live chat or email.
Please note that we do not offer refunds as all our garments are made according to your customizations and measurements, which means it's built for you—and no one else. If there is any issue with the fit or construction of your garments, please contact the showroom where you purchased the garments, or if you bought online, contact Customer Experience within 10 days of receiving your order.
My suit doesn't fit, what options do I have?
If your garments require alterations, please book an "I need a Final Look" appointment at one of our showrooms, or contact our Customer Experience Team within 10 days of receiving your order to start a Fit Claim if you purchased online. Be sure to keep the swing tags on all your garments.
We have over 50 showrooms across Canada and the US, and we would love to see you in person to help address any fit concerns you might have. You can book a “Final Look” appointment at one of showrooms by selecting "Book Now" at the most convenient location here.
If you don't live in a showroom area, INDOCHINO is provide a reimbursement for local tailoring. See below for more details.
I want to visit a showroom, but you don’t have any appointments within the next 10 days (or I can’t make it to a showroom within the next 10 days).
Don’t worry about it! We know you’re busy, and there are times we can be too.
We just ask that you book your appointment within 10 days of receiving your INDOCHINO garments; we realize your actual appointment may not be within that window.
I don’t live close to an INDOCHINO showroom. What options do I have?
If you don’t live close to an INDOCHINO showroom, you can visit a local tailor of your choice and submit your receipt for reimbursement (please see the reimbursement allowances table below).
To start the process, contact our Customer Experience Team within 10 days of receiving your garments. This will open a claim and you will be provided a deadline to submit your receipt. You can submit your receipt and tailors form here.
How much does Indochino reimburse for local alterations?
INDOCHINO will reimburse up to $75 for alterations to online orders in the USA or Canada and $100 in Australia. Your alteration reimbursement amount will depend on the garments being altered. The maximum limit for each garment is listed below.
|Garment Type||Indochino USD||Indochino CAD||Indochino AUD|
|Jackets or Blazers||$50||$50||$65|
* We can only accept alterations claims within Canada, United States and Australia that were purchased directly through INDOCHINO. INDOCHINO orders purchased at Nordstrom are not eligible for alterations reimbursement.
Please ensure your tailor is confident they can complete what’s necessary within the allotted amount before having the work done. If not, please do not proceed with the alterations and contact us so we can discuss an alternative.