My suit doesn't fit, what options do I have?

If for any reason your suit needs adjustments, contact your  local showroom, or our Customer Experience team, and we will guide you through the process. 

Alterations 

Please note that we do not offer refunds as all our garments are made according to your customizations and measurements, which means it's built for each individual customer. If there is any issue with the fit or construction of your garments, please contact the showroom where you purchased the garments; alternatively, if your order was placed on our website, please contact Customer Experience within 10 days of receiving your order via live chat or email. 

Returns 

Please note that we do not offer refunds as all our garments are made according to your customizations and measurements, which means it's built for you—and no one else. If there is any issue with the fit or construction of your garments, please contact the showroom where you purchased the garments, or if you bought online, contact Customer Experience within 10 days of receiving your order. 

My suit doesn't fit, what options do I have? 

If your garments require alterations, please book an "I need a Final Look" appointment at one of our showrooms, or contact our Customer Experience Team within 10 days of receiving your order to start a Fit Claim. We have over 80 showrooms across Canada and the US, and we would love to see you in person to help address any fit concerns you might be experiencing.

If you have purchased at one of our showrooms, please book a 'Final Look' appointment online here. Your alterations will be completed by our in-house tailors. Just select "book now" at your location, and follow the prompts.

If you have purchased at a Nordstrom INDOCHINO location, please book a 'Final Look' appointment online here. Your alterations will be completed by Nordstrom's tailors. Just select "book now" at your location, and follow the prompts.

If you have purchased online and you do not live near one of our showrooms, we can also reimburse you for alterations completed by your local tailor as outlined on our alterations reimbursement table at the bottom of the page. Please contact our Customer Experience Team within 10 days of your order's arrival to start your fit claim. You are also welcome to book an appointment at one of our showroom locations as well. 

Whether you've purchased at one of our Showrooms, at our Nordstrom locations, or online, please be sure to keep the swing tags on all your garments. 

I want to visit a showroom, but you don’t have any appointments within the next 10 days (or I can’t make it to a showroom within the next 10 days).

Don’t worry about it! We know you’re busy, and there are times we can be too.

We just ask that you book your appointment within 10 days of receiving your INDOCHINO garments; we realize your actual appointment may not be within that window.

If you are having difficulty booking please contact your local showroom directly or reach out to our Customer Experience Team.

I don’t live close to an INDOCHINO showroom. What options do I have?

If you don’t live close to an INDOCHINO showroom, you can visit a local tailor of your choice and submit your receipt for reimbursement (please see the reimbursement allowances table below).

To start the process, contact our Customer Experience Team within 10 days of receiving your garments. This will open a claim and you will be provided a deadline to submit your receipt. You can submit your receipt and tailors form here. 

How much does Indochino reimburse for local alterations? 

INDOCHINO will reimburse up to $75 for alterations to online orders in the USA or Canada and $100 in Australia. Your alteration reimbursement amount will depend on the garments being altered. The maximum limit for each garment is listed below. 

* We can only accept alterations claims within Canada, United States and Australia that were purchased directly through INDOCHINO. INDOCHINO orders purchased at Nordstrom are not eligible for alterations reimbursement. 

Please ensure your tailor is confident they can complete what’s necessary within the allotted amount before having the work done. If not, please do not proceed with the alterations and contact us so we can discuss an alternative.